PickleballParents.com Return & Warranty Policy

PickleballParents.com Return & Warranty Policy

At PickleballParents.com, we want you to shop with confidence. We stand behind the products we sell and are happy to help if there is a problem with your order or a potential manufacturing defect.

Manufacturer Warranty

As an authorized dealer, eligible paddles purchased from PickleballParents.com are covered by the applicable manufacturer's warranty.

If you believe your paddle has a manufacturing defect, please contact us first. We'll help evaluate the issue and assist you with the manufacturer's warranty process whenever possible.

Manufacturer warranties generally do not cover normal wear and tear, cosmetic damage, misuse, abuse, accidental damage, or unauthorized modifications. Warranty coverage and terms are determined by the individual manufacturer.

Wrong Item or Shipping Error

If we shipped the wrong item or made an error with your order, we'll make it right.

We'll provide a prepaid return shipping label and, depending on the circumstances, ship the correct item at no additional cost or issue a full refund after the incorrect item has been returned.

Returns

Because many of our paddles are sold at discounted, promotional, preorder, closeout, or special pricing, all paddle sales are generally final unless otherwise stated on the product page.

We do not typically accept paddle returns simply because a customer changes their mind, doesn't like how a paddle plays, or decides they prefer a different model, shape, thickness, weight, or feel.

If you have an unopened, unused item and believe there are special circumstances, please contact us. Any return exception must be approved by PickleballParents.com before the item is sent back.

This policy does not affect eligible manufacturer warranty claims or situations where PickleballParents.com shipped an incorrect or defective item.

Don't Love Your Paddle? We Can Help

Sometimes a perfectly good paddle simply isn't the right fit for a particular player.

Instead of returning a played paddle, contact us about our Pre-Loved Paddle options. We may be able to help you list the paddle for resale or explore available trade options.

Acceptance, pricing, resale assistance, and trade value are determined individually and are not guaranteed.

Non-Returnable Items

The following are not eligible for standard returns:

  • Paddles that have been played with or used
  • Sale, discounted, promotional, clearance, or final-sale items
  • Preorder and special-order items
  • Gift cards
  • Customized or modified products
  • Used accessories
  • Products damaged through misuse, abuse, accidents, or unauthorized modifications

Eligible manufacturing defects may still be covered by the manufacturer's warranty even when the product was purchased at a discounted price, subject to the manufacturer's warranty terms.

Refunds

For an approved return, we will inspect the item after it is received.

If the return is approved, the applicable refund will be issued to the original payment method. Please allow additional time for your bank or credit card provider to process and post the refund.

Original shipping charges and return shipping costs are generally non-refundable unless the return resulted from an error by PickleballParents.com.

Return Authorization Required

Please contact us before sending any item back.

We'll help determine whether your situation should be handled as a manufacturer warranty claim, shipping correction, approved return, resale, or trade.

Items sent back without prior authorization may be refused or returned to the sender.

Our Promise

We're not just here to sell paddles. We're here to help you find the right gear for your game.

If you have questions before purchasing, reach out to us. We're happy to help compare models, shapes, thicknesses, and playing characteristics so you can make the best choice before placing your order.

Play More. Play Better.